Airlines must comply with the regulation set by the EU parliament to compensate passengers for inconvenience at the airport, whether due to delayed or canceled flights.
Overbooked flights are also compensable. Travelers who have been expelled from their aircraft may also claim a lump sum allowance depending on their route.
80% of the passengers are victims of moral damages, caused by their carriers including Azerbaijan Airlines do not execute a compensation procedure. Due to the impossibility of resolving their dispute with their operators because of the difficulty of the legal steps, they must contact Air Indemnité who can set up the claims process allowing them to benefit from an indemnity by joining only certain supporting documents when entering their claim online.